1. Information We Collect

We may collect different types of information to provide and improve our services.

1.1 Website Usage Information

When you visit our website, certain technical data may automatically be collected, including:

• IP address
• Device type and browser information
• Operating system
• Website pages visited
• Time and duration of visit
• Referral source
• Location data (approximate geographic location)
• User interaction and browsing behaviour

This information helps us improve website performance and user experience.

1.2 Personal Information Provided by You

When you contact us, book consultations, or request services, we may collect:

• Full name
• Email address
• Phone number / WhatsApp number
• Age or date of birth
• Gender
• City / Country of residence
• Appointment or consultation details
• Communication records

This information is used to respond to enquiries and coordinate healthcare services.

1.3 Health & Medical Information

For certain healthcare services, we may collect sensitive medical information such as:

• Medical history
• Diagnostic reports
• Prescriptions
• Medical images or photographs (only when required for treatment evaluation)
• Doctor consultation notes

This information is shared only with authorised medical professionals, hospitals, or diagnostic partners involved in your care.

2. How We Use Your Information

We use collected information for the following purposes:

• To schedule appointments and healthcare consultations
• To provide medical services and healthcare support
• To respond to enquiries and patient requests
• To improve website functionality and user experience
• To communicate important updates regarding services
• To send healthcare-related information or educational content (only with your consent)
• To ensure platform security and prevent misuse

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Improve website functionality
• Understand visitor behaviour
• Analyse traffic and performance

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with trusted entities when necessary, including:

• Doctors and healthcare professionals
• Hospitals and diagnostic centres
• Technology service providers supporting our platform
• Legal or regulatory authorities when required by law

All partners handling your data are required to maintain confidentiality and security.

5. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure servers and protected databases
• Encrypted data transmission where applicable
• Restricted access to sensitive information
• Confidentiality obligations for staff and partners

While we strive to protect your data, no digital platform can guarantee complete security.

6. Data Retention

We retain personal and medical information only for as long as necessary to:

• Provide healthcare services
• Maintain patient records
• Comply with legal and regulatory obligations

When information is no longer required, it is securely deleted or anonymised.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing communications
• Raise concerns regarding the use of your information

Requests can be made using the contact details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Curaway Health

Website: curawayhealth.com

Email: info@curawayhealth.com

Phone: +91 91365 74171 / +91 91369 58124